Terms and Conditions for online Bike Booking and Bike Rentals at www.alicanterentalbikes.com
Booking a bicycle rental implies prior acceptance of the online terms and conditions by the customer. An online booking for bicycle(s) and accessory(ies) is considered complete when the customer completes the booking process through the website www.alicanterentalbikes.com.
You are booking a bicycle you have selected. The bicycle has specific characteristics. We suggest that before making your booking, you carefully read the technical specifications of the selected bicycle to avoid any issues later.
BICYCLE BOOKING PROCESS:
1. SUBMITTING THE CONTACT FORM: Complete the online bicycle contact form for booking with your accurate and up-to-date contact information and accept the online terms and conditions. The contact form for booking is associated with a specific bicycle model, with a technical specification or description provided by the establishment, and with specific rental dates requested by you. Acceptance of the technical specifications and terms and conditions is required before submitting the contact form.
2. RECEIVING THE CONTACT FORM CONFIRMATION: You will receive an email confirming your contact form for booking request , subject to bike availability on the indicated dates, to the email address provided in the contact form within a maximum of 24 hours. Please check your spam folder.
3. BOOKING CONFIRMATION AND PAYMENT LINK: You will receive an email confirming your booking request, with a payment link on a secure payment platform (Redsys.es). This payment link will expire after 24 hours, and the booking request will be canceled. Please check your spam folder.
4. ONLINE PAYMENT: the online payment is needed to guarantee your booking request, using the link provided in the email for the full amount detailed in your contact form for booking at www.alicanterentalbikes.com. We will not send payment links outside of a secure environment or through other contact methods (SMS, WhatsApp) without prior notice. The online bike rental booking process is considered complete once payment has been received.
5. ONLINE PAYMENT CONFIRMATION: Sent by the secure payment platform Redsys.es based on the contact information provided during the bike rental payment process at Redsys.es platform (chosen contact method)
6. CANCELLATION OF THE BOOKING: If the online booking process is not carried out as established in the previous sections, the commercial establishment considers that the reservation has not been fully completed, the booking procedure for the rental will not be formalized and your bicycle booking request will be cancelled, without any right to damages.
7. BICYCLE PICK UP AND DROP OFF: Bicycle pick up and drop off will take place during business hours. Once the online booking process is complete, the lessor, hereinafter referred to as the business, will deliver the bicycle(s) to the customer, inspected and, if applicable, the accessory(ies) rented through the website www.alicanterentalbikes.com, in good working condition. Online bookings can be accepted for a max. period of 2 months from date contact form for booking sent and on dates subject to availability. Dates NOT subject to rental availability: Saturday afternoons, Sundays, and national/local holidays (subject to the official calendar) – rental service is not available.
The establishment reserves the right to offer a specific bicycle delivery method in rentals confirmed, on dates subject to rentals and dates no subject to rentals. This is a type of bicycle collection service where the customer is provided with a numerical code to unlock the lock, guaranteeing the collection of the bicycle(s) and any components at the designated collection point (business office) on the agreed date and time. The establishment reserves the right to offer this type of pick up/drop off for online bookings, and you have the right to cancel if you are not satisfied with this service. With this pick up/drop off method, the customer will return the bicycle(s) and any components in the same way and to the same location (business office), and is obligated to notify the business via email and/or WhatsApp at the time of return, respecting the agreed-upon dates. If there are any changes to the pick up/drop off time of the bicycle(s) and any components, both the business and the customer must inform each other by email, phone call, or WhatsApp. The establishment has exterior lockboxes for depositing the lock key, the number of which will be provided to the customer beforehand. The latest return time for the bicycle and any rented equipment is 8:30 PM, and the customer must notify the establishment by email, phone call, or WhatsApp upon return. If the bicycle is returned after the agreed-upon date and time, the establishment reserves the right to charge for extended use based on the daily rates.
8. BREAKAGE/DAMAGE/LOSS/THEFT: The establishment and the customer are obligated to inspect the bicycle upon return for any damage and its condition to ensure it has been used properly. The store is not responsible for damage resulting from misuse of the bicycle. The customer is responsible for the bicycle(s) throughout the rental period and for any damage to the rented property and accessories (helmets, locks, lights, pump, etc.). The customer is also responsible for the bicycle’s tires, brakes, basket, and all other equipment provided and previously purchased. The customer is also responsible for returning the bicycle in the same condition as received, including cleanliness. If the bicycle is returned dirty or damaged, the establishment may charge for the cost of repairs or cleaning. If the bicycle is returned with a flat tire, the establishment may charge €6 for the replacement inner tube(s).
9. INCIDENTS: In case of the customer’s online booking coincides with the repair, breakage, theft, or accidental loss of the selected bicycle, considered an incident beyond the establishment’s control, the establishment will offer the customer an alternative bicycle/component. We recommend reviewing the information provided in the contact form. If the customer declines the alternative offered by the establishment, a full refund of the online bicycle reservation fee will be issued, exempting the customer from claiming any damages in the event of their withdrawal from the alternative offered by the establishment.
10. INFORMATION ON PERSONAL INJURY/PROPERTY DAMAGE TO OWNER/THIRD PARTIES: The establishment will not be liable for bodily injury or property damage to the customer or third parties that the customer may suffer in the event of injury/injuries due to an accident. Such damages are excluded from Civil Liability. The establishment informs customers that these damages are only covered by purchasing private accident insurance, at the customer’s own expense and responsibility. The rental agreement excludes customer and/or bicycle collection in case of bicycle breakdown such as a flat tire, chain issue, or gear change problem, among others. All bicycles are delivered pre-checked and in good working order. The establishment informs you that insurance is available to cover this service; this insurance is privately contracted and is the responsibility of the customer.
11. THEFT OR DAMAGE TO THE BICYCLE AND/OR COMPONENTS: In case of THEFT or DAMAGE, the customer must pay the following price depending on the model(s) rented and any components: €300 for a city bike / €500 for a trekking bike / €900 for an electric bike / €900 for a mountain bike / €1,200 for a road bike / €30 for panniers / €20 for a helmet / €20 for a lock / €60 for a basket / €20 for a child seat / €10 for a light.
12. DECLARATION OF RESPONSIBILITY: The customer is responsible for complying with the regulations of the Spain Directorate General of Traffic (https://sede.dgt.gob.es/es/) established in the Valencian Community, as well as those specific to each municipality. Helmet use is mandatory for minors, recommended in all cases for adults, and mandatory outside of any urban area. The establishment provides customers with bicycle usage guidelines on the website www.alicanterentalbikes.com to inform and facilitate responsible use.
Bicycle rentals for long-distance journeys are excluded (maximum distance for all types of bicycles from the rental office is a maximum radius of 20 km, except for road and gravel bikes, whose maximum radius is 40 km).
The customer has read and accepts the online bike rental terms and conditions of the establishment. Any dispute arising from the customer’s acceptance of this contract and failure to comply with its terms will be resolved by the Courts of Alicante.
